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Frequently asked questions about refurbished Dyson products
What is the difference between a refurbished and a used product?
A refurbished product has been tested, cleaned, and restored by professionals, with defective parts replaced if necessary. It comes with a warranty. A used product is simply resold as-is by its previous owner, without thorough inspection or warranty.
What warranty is offered on refurbished products?
All our refurbished products are covered by a minimum 12-month warranty, including parts and labor. This warranty protects you against manufacturing defects and technical issues.
Are refurbished products as powerful as new ones?
Yes, our refurbished products offer performance equivalent to new models. Each device is tested to ensure proper functionality and critical components are inspected or replaced if necessary.
How are refurbished product conditions classified?
We classify our products by cosmetic condition: 'Like New' (no signs of wear), 'Excellent' (minimal signs of wear), 'Good' (some visible signs of wear), and 'Fair' (noticeable signs of wear but perfect functionality).